Customer care and feedback:
- We have a simple two point policy here at Movie Stars Jackets
- “Customer is never wrong” and if he ever is “Read the point number one”.
- We make sure that we maintain this business practice and provide best possible customer service.
- For us customer feedback and reviews are the key source for maintaining the high quality standards of our products.
- Our representatives are always there to answer customer questions and we make sure prompt replies to all the e-mails.
Exchange & Returns:
- Here at Movie Star Jackets we don’t have the return policy but we do entertain exchanges in case of defective product.
- In case of defective products Movie Stars Jackets will bear the inward and outward shipment cost.
- Customer would have to pay the shipments cost in all other cases other than the defective product.
- In case of receiving defective product, customer is required to notify Movie Stars Jackets within three days of time and ship the products with in the mentioned time.
- We use International couriers like DHL, FedEx, TNT or SKYNET for all the shipments from our overseas Movie Stars Jackets production facility.
- Our goal is to deliver the products within 5-7 business days, however it might it may take upto 8-15 business days due to various reasons (Location, nature of order, customs, international situations).
- All the shipments offered are without the freight insurance coverage.
- All the product process on the document are without any import duties/taxes of local government charges. You are advised to contact your countries custom office for more details.
Important Instructions :
- We advise that you review our size chart carefully and inform us via email. You could also do it through eBay messages. Please make sure you mention all the modifications as clearly as possible if any.
- We are more than happy to entertain your special requirements, however an additional charge of $30 will be added on sizes above XXL.
- You might observe slight color variation in the final product you received from the picture. This happens due to many factors such as brightness of monitor, Genuine to Synthetic leather, camera flash and lightening effects etc.
- For RUSSIAN FEDERATION shipment is only limited to the areas of SAINT PETERSBURG & MOSCOW.
- Movie Stars Jackets will not be responsible, if a buyer selects the wrong size. Please be careful when selecting the size. Make sure you know your own measurements right.
- Movie Stars Jackets have its own size Chart, therefore it should not be misunderstood with any county (US, UK) specific size chart.
- Movie Stars Jackets advise its customers to use the most internationally used Payment method PAYPAL.
- For any other kind of payment methods, please contact us before placing an order. We are positive that we will accommodate you.